Core Learning Objectives
- To understand how stress is connected to anxiety, anger, and sadness.
- To recognize signs of anxiety, anger, and sadness in clients on phone calls.
- To know how to respond compassionately to distressed clients.
- To know practical strategies and tools for calming anxious and angry clients.
- To know practical strategies and tools for comforting sad clients.
Video Lessons
Interactive Activities
Quizzes
PDF Files
Conversation Maps
Ratings and Reviews
4.7
Avg. Rating
7 Ratings
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sparekh
Communication
It helps a lot to deal with clients
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Olatayo
Supporting Clients through Difficult Emotions
Excellent Course. The method of imparting knowledge is quite topnotch.
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Skye.Hatch
Stress is not always negative
I thought this course was very informational. I have a lot of take aways that I am planning on using in my position at WCB. I think the learnings I have obtained from this course will allow me to be more affective and compassionate when conversing with injured workers.
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MorganS
Good information.
Thorough enough to be informative, brief enough to keep attention.
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Andrew
It was good
It had lots of useful tips
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Lynda Brown
EVEN
I found it interesting and the examples were very helpful that can be used in daily work
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I enjoyed the modules.