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Core Learning Objectives

  • To understand how stress is connected to anxiety, anger, and sadness.
  • To recognize signs of anxiety, anger, and sadness in clients on phone calls.
  • To know how to respond compassionately to distressed clients.
  • To know practical strategies and tools for calming anxious and angry clients.
  • To know practical strategies and tools for comforting sad clients.

Video Lessons
Interactive Activities
Quizzes
PDF Files
Conversation Maps

Ratings and Reviews

5.0
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What's your experience? We'd love to know!
Lynda Brown
Posted 7 months ago
EVEN

I found it interesting and the examples were very helpful that can be used in daily work

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