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Price
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Core Learning Objectives

  • To understand how stress is connected to anxiety, anger, and sadness.
  • To recognize signs of anxiety, anger, and sadness in clients on phone calls.
  • To know how to respond compassionately to distressed clients.
  • To know practical strategies and tools for calming anxious and angry clients.
  • To know practical strategies and tools for comforting sad clients.

Video Lessons
Interactive Activities
Quizzes
PDF Files
Conversation Maps

Ratings and Reviews

4.7
Avg. Rating
6 Ratings
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What's your experience? We'd love to know!
sparekh
Posted 9 months ago
Communication

It helps a lot to deal with clients

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Olatayo
Posted 10 months ago
Supporting Clients through Difficult Emotions

Excellent Course. The method of imparting knowledge is quite topnotch.

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Skye.Hatch
Posted 12 months ago
Stress is not always negative

I thought this course was very informational. I have a lot of take aways that I am planning on using in my position at WCB. I think the learnings I have obtained from this course will allow me to be more affective and compassionate when conversing with injured workers.

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MorganS
Posted 1 year ago
Good information.

Thorough enough to be informative, brief enough to keep attention.

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Andrew
Posted 1 year ago
It was good

It had lots of useful tips

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Lynda Brown
Posted 2 years ago
EVEN

I found it interesting and the examples were very helpful that can be used in daily work

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