Core Learning Objectives
- To understand how stress is connected to anxiety, anger, and sadness.
- To recognize signs of anxiety, anger, and sadness in clients on phone calls.
- To know how to respond compassionately to distressed clients.
- To know practical strategies and tools for calming anxious and angry clients.
- To know practical strategies and tools for comforting sad clients.
Video Lessons
Interactive Activities
Quizzes
PDF Files
Conversation Maps
