Length of Session: Full Day (6 hours).

Causes of Escalation

• Identifying common triggers that lead to escalation.
• Systemic and environmental factors leading to escalated emotions in others.

What is Safety

• How the brain and body operate when emotionally safe vs. emotionally unsafe.

The Cycle of Escalation

• Understanding how someone becomes “triggered.”
• Understanding and recognizing each stage and appropriate interventions for each.

Emotional Regulation Strategies

• How do we handle anger and anxiety.
• Strategies for regulating our emotions in response to others.

De-Escalation Approaches

• Practical strategies to de-escalate others and create emotional safety.
• How to stay calm and respond effectively in high-stress situations.

De-Escalation Framework

• Using the EVEN approach to empathize, validate, explore and negotiate.
• Group scenarios to practice de-escalation approaches.